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Policies & Shipping

Due to high demand and increased safety measures of carriers, your packages may experience shipping delays. We apologize for this in advance and will continue to do our best in getting your orders delivered promptly. 

Note: We are no longer processing exchanges until further notice, only refunds. Please place a new order for the item you would like to exchange.

100% Satisfaction Guarantee

You may return most items sold by brandscycle.com within 30 days of delivery for a refund. Because of our free shipping policy, you are required to pay to ship the item to us as well as any cost we incurred to ship to you originally. Cost of shipping to you will be the exact public rate available on the UPS website, which will be deducted from your refund. We add no "handling" charge. Please email us at info@brandscycle.com for the rate quote for your label.

This does not apply to fitness equipment and complete bicycles. Fitness equipment and complete bicycles may be exchanged only if defective. The exchange must be completed within 30 days of delivery.

We will pay the return shipping cost if you are returning the item(s) as a result of our error of if the product is received defective or broken.

If any item you order arrives damaged we will arrange for a shipper to pick up the item(s) and we'll send replacement(s) at NO COST TO YOU.

Shipping Charges (Contiguous U.S.)

We are pleased to offer FREE SHIPPING on most orders $79 and over in the Contiguous US. Please note that some items may be subject to additional shipping charges because of size and/or weight, and destination.

The following shipping options are offered for merchandise delivery:

Standard: Parts, accessories & apparel orders $79 and over are FREE in the Contiguous US. $10.00 shipping charge on orders below $79 (average delivery within 2 to 7 business days). See other product pages for shipping cost details.

Call 1-800-649-3739 for express shipping rates.

International Orders

For international purchases, the buyer is always responsible for paying all custom charges in addition to the shipping costs. Please contact your local customs office for information on their policies and fees and also to find out how long it takes for shipments to go through customs.

If the purchase needs to be returned, the buyer is responsible for shipping it back to Brands Cycle and Fitness in the US.

If a package is refused for any reason and sent back to Brands Cycle and Fitness, the buyer will not be refunded the initial shipping charge.

E-mail info@brandscycle.com for more information about international orders. Thank You.

In-Store Pickup

Most orders will be ready after 4:00 pm the same day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend can be ready the same day if you would kindly alert us by phone that you placed an order.

RETURNS

Orders are eligible for return up to 60 days after delivery. Please fill out the return form on the back of your packing slip and include it with the return. The product must be in new sellable condition with the original product packaging. If the product is not in new sellable condition it may be subject to a restocking fee. You are responsible for the return shipping cost, if you would like us to email you a label we can deduct the cost of the return shipping from your refund.

We will pay the return shipping cost if the return is a result of our error. If the order was damaged in shipping, defective, or the wrong item was sent (sorry!) please send us an email with your order number and pictures of what was received (product, barcode, and shipping box) so that we can send you a prepaid return label.

Fitness equipment and complete bicycles are not eligible for return. If the item is damaged in shipping we need to be notified within 48 hours of delivery.

Shipping fees are not refundable.

We are not able to offer exchanges. Please send the original order back for a refund and place a new order for the item you need.

Returns can be made in person or shipped back using the carrier of your choice to:
Brands Cycle
Attn: Returns
1966 Wantagh Ave
Wantagh NY 11793

Returns will be processed within 1-3 days of arriving at our storefront and refunds will be applied to the original method of payment. Please allow 3-7 business days for the refund to reflect back into your account depending on your financial institution.
If you have any questions, please contact us at info@brandscycle.com or by phone at 1.800.649.3739.


Please click for a copy of our RETURN FORM

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

Prices & Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timelines with the other information we offer here.We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create as we may not be able to honor incorrect prices. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

Coupon Exclusions

Due to certain manufacturer restrictions, coupons cannot be applied to complete bikes, bicycle frames, fitness equipment, or products from the following brands:

Giro, Bell, Pearl Izumi, Shimano Soft Goods, Sidi, Speedplay, Specialized, Blackburn, Castelli, Garmin, GoPro, Kinetic, Reynolds, SRM, Thompson, Thule, Trek, Bontrager, Wahoo Fitness, SRAM, RockShox, Truvativ, Avid, Zipp, 2Hip Bikes, 3G Bikes, 6D Helmets, Argon 18, Astral Cycling, Batch Bikes, Black Inc, BMC, Brands Cycle, Brands Cycle and Fitness, Briko, Brompton, Bulls, Burley, CADEX, Capo, Ceepo, Cervelo,Chiba, Ciari, Co-Motion, Columbus, Concept 2, Cube Bikes, Cush Core, Darn Tough, De Rosa, Emojo Bike, Factor Bikes, Fist Handwear, Gocycle, Horizon, Keiser, Kryptonite, Landice, Lazer Sport, Matrix Fitness, Moots, Mosaic Cycles, Motiv Electric Bikes, Optimum Fitness, Pegasus, ProTaper, Quarq, QuietKat, Savage Fitness, Scoot, Serotta, 45North, Salsa, Surley, Teravail, Whisky Parts Co., Seven Cycles. Specialized Turbo, Tannu, Tubolito, Vision Fitness and WaterRower.

Note that brand exclusions are subject to change at any time without notice.

If You Change Your Mind / Refuse Delivery

If you place an order and decide that you do not want it after we ship it, we will deduct shipping charges from your refund. FOR BOWFLEX EQUIPMENT THIS IS A FLAT RATE OF $200 that will be deducted.

Billing Terms & Conditions

We accept Visa, Mastercard, American Express, Discover and Paypal.